Compliments and Complaints

Hume realises that a truly successful business always puts its customers first and listens to their views, comments and suggestions on an ongoing basis.

We are always looking for new ways for you to give us your feedback, particularly if:

• You have not been satisfied with the actions of our staff
• You have not enjoyed a good experience
• You feel we have made an error which has affected you
• You require information relating to a service we provide
• You have not been satisfied with the actions of our contractors

We would also be delighted to hear from you when:

• You have been particularly happy with a service you have received from our staff or contractors
• A particular member of staff has exceeded your expectations
• You would like to compliment us on anything you think is important.

It would also be useful if you let us know of any ideas or suggestions where we could improve our service to you.

How to make a complaint or provide a compliment?

Compliments and Complaints can be made via the website (see below), phone or by post. If you require assistance in completing the form please contact the Hume Office on 02 9724 0554.

Further information can be found in Hume’s Compliments and Complaints Leaflet

What to expect when you make a complaint?

The staff member who receives your complaint will acknowledge its receipt in writing within 24 hours, plus postage time. Your complaint will them follow the Complaints Process as outlined in the Compliments and Complaints Leaflet

Lodging a complaint online

If you would like to lodge a complaint via our website, please complete the following form