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Arrange for bulky items or large amounts of rubbish to be collected?
You will need to contact the Local Council. To find your local council please use the search facility on www.dlg.nsw.gov.au
Your Council will have planned dates for pickups. Please contact them directly to find out when they are.
Get involved?
Currently we offer 2 tenant based groups, one is our Tenant’s Voice group and the second is the Social Club. Click here and be taken to Hume’s Tenant Involvement Page to learn about these two great groups or you can call Jason Newton our Sustainable Communities Coordinator on (02) 9724 0554 ext 234 for further information.
Make a complaint or give feedback?
Information on making a complaint or giving feedback can be found on the Compliments and Complaints page.
Notify Hume of changes to my details?
Please notify us of any changes concerning your contact phone numbers, email, PO Box address or next of kin. You also need to inform us of changes of household members (who have moved out or who have moved in), income changes (changed jobs, or Centerlink benefit). For some changes you need to provide a Statutory Declaration endorsed by a Justice of Peace.
Access support in my home?
If you need help to maintain your tenancy please contact our Supported Housing Department.
We can also help by referring you to other agencies:
I am experiencing Domestic Violence
Domestic Violence Line: 1800 656 463
(TTY 1800 671 442) 24 hours 7 days.
I need help accessing women’s services
Liverpool Women's Health Centre
(02) 9601 3555
I need assistance with my Mental Health Situation
LIVERPOOL COMMUNITY MENTAL HEALTH CENTRE
cnr The Horsley Drive &
Mitchell Street
Carramar 2163
Tel: 02 9794 1714
Fax: 02 9794 1731
AFTER HOURS: Call 1300 787 799 and ask to speak to the mental health team.
FAIRFIELD COMMUNITY MENTAL HEALTH TEAM
Fairfield Community Health Centre
Health Centre
cnr The Horsley Drive &
Mitchell Street
Carramar 2163
Tel: 02 9794 1714
Fax: 02 9794 1731
AFTER HOURS: Call 1300 787 799 and ask to speak to the mental health team.
I need General Support and Counselling
Mission Australia Helpline: 1300 886 999
CatholicCare Relationships Counselling: 02 9283 4899
Lifeline: 13 11 14
Relationships Australia: 02 9418 8800 or 1300 364 277
Salvo Care Line: 02 9331 6000
Salvo Crisis Line: 02 9331 2000 (suicide prevention 24 hour)
I need advice on child abuse and what to do
Child Protection Helpline: 132 111
(TTY 1800 212 936)
to report child abuse and neglect 24 hrs
Liverpool / Fairfield Sexual Assault Service:
02 9828 4844
I need help with my addiction
Alcoholics Anonymous: 02 9799 1199
Family Drug Support: 02 9818 6166 or 1300 368 186
Narcotics Anonymous: 02 9212 3444
Get help with my debts?
How can I repay my debts or seek financial advice?
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Phone |
| Contact The Salvation Army |
02 9635 7400 |
| Vantage Community Services |
02 8783 5788 |
| Fairfield Migrant Resource Centre |
02 9727 0477 |
| Liverpool Migrant Resource Centre |
02 9601 3788 |
How can I receive assistance with my rent arrears?
If you have fallen behind in your rent it is important that you contact Hume Community Housing and speak to your Income Recovery Officer.
One of the terms of your tenancy agreement is that you agree to pay your rent on time. If the rent is late you are in breach of this term. It is important that you pay the outstanding rent as soon as possible. If you are unable to pay all the rent arrears immediately, you need to contact Hume Community Housing to discuss the option of a repayment contract.
A repayment contract is a plan to repay outstanding rent over a period of time, in addition to normal rent payments. The contract is signed by both parties to avoid misunderstanding; you will be given a copy of the signed contract. As long as payments are made as per the contract no further action will be taken. If payments are missed Hume will have no option but to serve you with a Termination notice and proceed with applying to the Residential Tenancy Tribunal for a hearing.
How do I end my tenancy?
You should contact the office to discuss the process. Social Housing Tenants are required to give 14 days notice in writing. Affordable Housing Tenants are required to provide 21 days notice in writing.
End half of a joint tenancy?
There needs to be agreement from both parties to have a new lease redrawn. Then we will make a management decision based on your eligibility.
Contact my utility supplier?
There are many providers to contact for connecting electricity, gas and phones. Hume does not provide any recommendations. Each tenant must choose their own provider. Examples include:
- Energy Australia 13 15 35
- Origin Energy: 1300 132 480 for electricity and 1800 650 835 for gas
- You can also ring 1300 554 323 or go to www.connectnow.com.au
Request a rent statement?
Hume sends out rent statements every three months for all tenants.
If you need a rent statement outside those dates, please contact Hume on (02) 9724 0554 and we will send you a rent statement within 7 days for the period you require or if you so wish for all payments received from you.
Contact my Housing Officer?
We have 2 Housing Officers. Luis Alverez (West Team) and Noha Gabriel (East Team). You may contact your Housing Officer...
- By Tel: (02) 9724 0554 or Fax: (02) 9728 6439
- Write to us at
| Hume Community Housing Association |
Level 1, 119 The Crescent
Fairfield NSW 2165 |
- By email webenquiry@humecha.com.au
Apply for Housing?
Information can be found on the Apply for Housing page of our web site.
Report anti social behaviour?
Anti social behaviour can include abusive language and littering and can be reported to Hume Community Housing, Police, Local City Council, or Community Justice Centre
Further information can be found in the NSW Government’s Brochure on Dealing with Neighbourhood Noise.
Request modifications to my home?
Information on requesting modifications to your home can be found on the Repairs and Maintenance page of our web site.
Report a repair?
Information on reporting a repair can be found on the Repairs and Maintenance page of our web site.
Pay my rent?
As Hume does not take cash at the office, listed below are the options in which tenants can pay their rent.
- Centrepay Deductions (Direct to Hume)
- Direct debit from your bank
- At the office (with Debit card or Credit card)
- Money order from post office
- Internet Banking
- Hume bank deposit book
How to apply for rent assistance?
As the tenant or a Household member you can apply for rent assistance via phone or online:
BY PHONE:
- Take home the Lease agreement you signed with Hume or the Notice of Rent Assessment.
- Call Centrelink. Please click on the following link to find the appropriate contact number for you: www.centrelink.gov.au/internet/internet.nsf/contact_us/phone.htm
- Tell the Centrelink operator that you are a tenant or a household member of Hume Community Housing and that you want to claim rent assistance.
- Centrelink will ask you for the details of the rent you and/or your Household members pay.
- Centrelink will then send you a rent certificate by mail.
- Fill in Part A of the rent certificate and sign it.
- Part B of rent certificate does not have to be signed by Hume. The Lease agreement or the Rent Assessment Notice is sufficient enough.
- Send the rent certificate together with the Lease agreement or the Notice of Rent Assessment back to Centrelink for the calculation of the rent assistance.
ONLINE:
If you have changed or updated your address with Centrelink or the Family Assistance Office within the last 7 days, and advised that you are renting, lodging, or paying site, mooring, maintenance, accommodation or service fees, a Rent Certificate will have been automatically sent to you. If you have registered for Centrelink's online services you may be able to request a copy of your rent certificate online.
To find out more please click on the link below to access Centrelink’s brochure: “Rent Assistance – Helping you pay rent
www.centrelink.gov.au/internet/internet.nsf/filestores/co221_1009/$file/co221_1009en.pdf
How to apply for Centrelink payments?
You can apply for a payment from Centrelink via phone or online :
By Phone:
- Call Centrelink. Please click on the following link to find the appropriate contact number for you: www.centrelink.gov.au/internet/internet.nsf/contact_us/phone.htm
- Speak to a customer service officer from Centrelink.
ONLINE:
There are many payments you can apply for using Centrelink’s website. Please click on the link below to access the website.
www.centrelink.gov.au/internet/internet.nsf/online_services/os_claim.htm#intent
Find out about what’s happening in my community?
Click here to be taken to Hume’s News and Events section of the website.
Here you can view what is happening at Hume and in your local Council.
To view Local Council Events, just click on the council you live in and you will be taken to their event’s webpage.
If you have any news or events that you would like to see on Hume’s News and Events webpage, please contact Hume on webenquiry@humecha.com.au.
Get my bin emptied or order a new bin?
This is arranged through the Local Council, below are the local council contacts
Request a transfer?
Contact Hume to obtain the correct forms to complete. Complete the application forms and supply any documentation supporting the transfer. Once this is received an interview at the tenants property will be arranged by the Allocations Officer for that area. The application will be assessed for priority otherwise it will remain a general transfer on the housing register and a letter to the tenant mailed.
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