Hume Community Housing Association

Vision

To create vibrant, sustainable and cohesive communities through the delivery of outstanding homes and equitable services.

Values

Hume seeks to undertake all activities in accordance with the following values:

• Equality
• Trust, Honesty and Integrity
• Dignity and Respect
• The appreciation of diversity
• Social Inclusion

These values are at the centre of all the activities undertaken by Hume and are essential to the establishment and continued development of relationships within Hume, with other organisations and with our customers.

Statement of Purpose

As a Community Housing Provider, Hume builds communities and networks in order to:

• Enhance the lives of our tenants
• Attract and create new housing services to benefit people on lower incomes who are in housing stress
• Ensure equitable access to all our services

Hume Community Housing is a long established organisation with strong community links and relationships. Hume seeks to contribute to the well being of individual customers  through the assistance it delivers and contributes to the wider community through the services provided.

The mission Hume pursues is the achievement of excellence in strategy, structures, systems and services.

Essence and Objectives

A Strategic Plan is developed by Hume’s Board of Directors in consultation with Staff, Tenants and the community every 5 years. The Strategic Plan outlines Hume’s objectives goals and direction for the years that it covers. It outlines what we do, what we plan to do and who we will do it for, for the next 5 years.
As outlined in Hume’s strategic plan for 2010-2014 Hume has 6 key objectives:

• Customer Focused, Customer Driven
  Provide high quality accessible, customer focused and customer driven services which put all customers at the heart of everything we do and promote quality and diversity throughout the organisation
  
  
• Outstanding Homes, Quality Refurbishment & Maintenance
  Ensure all the organisation’s homes, including the planned provision of more homes, are designed, constructed, refurbished and maintained to the best affordable standard
  
  
• Vibrant, Sustainable and Cohesive Communities
  Improve the quality of life for our customers through having a role in regenerating communities. This is to be achieved through direct support or by facilitating the involvement of other agencies in order that the places people live become places they want to stay in and places other people will want to move to
  
  
• Governance and Leadership
  The board of Hume Community Housing will be governing the organisation whilst management will be managing the organisation; a partnership in the leadership and management of Hume Community Housing
  
  
• Efficient Organisation, Effective Organisation
  Ensure the organisation provides efficient, effective and value for money services which protect the viability of the organisation. Respond to the competitive environment by implementing excellent strategies, structures and systems that are supported by continuous improvement and organisational development processes
  
  
• Housing Growth, Service Growth
  Increase the capacity of the organisation to deliver more affordable and social housing and services that meet the evolving needs of our customers. Explore and where suitable, utilise the internal and external opportunities that are available and develop innovative ways to grow

Areas Hume Covers

• Fairfield
• Liverpool
• Holroyd
• Parramatta
• Bankstown

History

  Service Delivery Plan Highlights