Policies and procedures
Hume is focused on open, transparent and targeted communication and information sharing.
We have a range of policies and procedures that guide how we work and make sure we comply with legal requirements and high standards.
If you have a question about your rent please read our Rent Policy.
If you want to know about our housing policies please refer to:
We know that small things can easily become a big problem if not addressed.
If you are not sure what maintenance you are responsible for, or how Hume charges for maintenance and repairs please read our:
- Responsive Maintenance Policy
- Planned Maintenance Policy
- Customer Responsibility Policy
- Modifications and Alterations Policy - Easy Read Version
We work hard to ensure your privacy is respected. We work in an open and transparent manner, but we know that sometimes it is hard to settle an issue without support.
If you have a concern or complaint, the following polices will explain how we try and solve issues:
The Board of Hume has established several standing committees of the Board to help the Board fulfil its role of overseeing good governance of the Group. The Board charter sets out how these committees are constituted and the Boards policies for their operations.
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