There's now even more ways to get in touch!

 

It's your choice! From July 1, you’ll have even more ways to get in touch with us. Not only do we want to provide you with more choices about how you contact us, we want it to be a better experience.  

 

Live Chat

You can choose to get in touch using Live Chat on the Hume website and Facebook Messenger. 

Our new customer service system allows us to track your inquiry from the first time you contact us through to resolution, making us more efficient and easier for you to get what you need. Not only do we want to provide you with more choices about how you contact us, we want it to be a better experience.

 

Customer Service Centre

There’s also the brand new Customer Service Centre that features your most frequently asked questions and answers, making it easy for you to find solutions at your convenience. Just click on an article or search for keywords.

 

Digital Form

If you want to report a repair, apply for affordable housing, or simply have a general enquiry, you can use our new digital form and get a quick response from our Customer Service team.

 

Facebook Messenger and Whatsapp

You can now talk to us through the Whatsapp and Facebook Messenger apps on your phone.    

You will need to download Whatsapp or Facebook Messenger from your app store to your phone, then add Hume Community Housing as a contact. 

 

Phone and Email

Of course, you can continue to get in touch with us on our usual channels if you prefer:

• General Enquiries: [email protected] OR 1800 004 300
• Repairs and Maintenance: [email protected] OR (02) 1800 004 300
• Housing Enquiries: [email protected]
• Disability Housing Enquiries: [email protected]